Receiving a complaint is one of the most stressful experiences a General Practitioner can face. However, in today's consumer-driven healthcare landscape, they are an almost inevitable part of practice. Whether it’s a formal letter from AHPRA or a one-star Google review, having a clear strategy can transform a potential crisis into a manageable administrative task. Where Do Complaints Come From? Patients generally have two main avenues for raising concerns: Direct to the Pract